Terms and conditions

Terms and Conditions - Taeda services s.r.o.

Contact Information

Name: Taeda services s.r.o.

Registered Office: Kosmonautů 1218/15, 73601 Havířov, Czech Republic

Company ID: 28613279

VAT ID: CZ28613279

Registered: at the Regional Court in Ostrava, Section C, File 34695

Data Box: 396jzjt

Phone: +420 730 900 100

Email: info@taeda.cz

Web: www.taeda.cz

Contact Address: U statku 301/1, 736 01 Havířov - Bludovice, Czech Republic

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter also referred to as the "Terms and Conditions") of the company Taeda services s.r.o., with registered office at Kosmonautů 1218/15, 73601 Havířov, Czech Republic, Company ID: 28613279, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File 34695 (hereinafter referred to as the "Supplier"), in accordance with the provision of § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), govern the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase agreement (hereinafter referred to as the "Purchase Agreement") concluded between the Supplier and another natural or legal person (hereinafter referred to as the "Buyer") through the Supplier's online portal. The online portal is operated by the Seller on a website located at www.taeda.cz (hereinafter referred to as the "Website") through the Website interface (hereinafter referred to as the "Online Store Interface"). All contractual relationships are concluded in accordance with the laws of the Czech Republic. If the contracting party is a consumer, the relationships not governed by these Terms and Conditions shall be governed by the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.), all as amended. If the contracting party is a legal entity or a natural person acting when ordering goods as part of their business activities or in the course of their independent profession, the relationships shall be governed by the Civil Code, Act No. 89/2012 Coll., all as amended, however, in this case, the provisions on consumer contracts (distance contracts) contained in Act No. 89/2012 Coll. and other consumer protection regulations shall not apply. The provisions of the Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions may be drawn up in either Czech or English. The Purchase Agreement can be concluded in either Czech or English. The Purchase Agreement, including the Terms and Conditions, is archived by the Supplier in electronic form and sent to the Buyer as an invoice together with the ordered goods.

1.2. These Terms and Conditions are valid for all Purchase Agreements concluded between the Supplier and the client. Provisions concerning the statutory rights of the consumer apply only to the Buyer in the position of a consumer (e.g., withdrawal from the Purchase Agreement according to § 1829 et seq.). The Supplier reserves the right to change the Terms and Conditions. The amended conditions will be announced in a suitable manner on the website www.taeda.cz, or the Supplier will inform the Buyer via email. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

1.3. By accepting the order, the Buyer confirms that they have read these Terms and Conditions in the version valid and effective at the time of sending the order. The Buyer will receive a copy of these Terms and Conditions as an attachment to the order confirmation to the specified email address, and the tax document containing the basic details of the agreement will be received by the Buyer upon receipt of the goods or services.

1.4. The concluded agreement is archived by the Supplier for the purpose of its successful fulfillment and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the agreement is apparent from the ordering process on the online portal www.taeda.cz, and the Buyer has the opportunity to check and possibly correct it before submitting the order. These Terms and Conditions are displayed on the website www.taeda.cz, thus enabling their archiving and reproduction by the Buyer.

2. Conclusion of the Purchase Agreement

2.1. On the website or in printed catalogs, you will find goods presented by the Supplier for sale, including the prices of individual items. If prices are not listed, it is always necessary to contact the Supplier for pricing. Since this is not directly an online store, the prices are indicative only, and the Supplier reserves the right to adjust them before the conclusion of the Purchase Agreement. If the prices listed differ from the actual prices, the Buyer must always be notified. The prices of goods are listed for the product without postage and VAT. Prices include all other related fees.

2.2. Orders can be placed in the following ways:

• by email at info@taeda.cz
• via the web form located on the taeda.cz website
• via the online store www.taeda.cz
• by phone
• in person

2.3. After ordering, the Buyer will receive an informative email with the status of the request "Received". This does not constitute the conclusion of the Purchase Agreement. The conclusion of the Purchase Agreement is preceded by the Buyer's approval of the processed print data, and the Purchase Agreement is concluded only upon subsequent response from the Supplier in a message about the change of order status to "Accepted" or "In Production" with an attachment containing the Buyer's billing and delivery information, along with the product specification and price.

2.4 Before the conclusion of the Purchase Agreement between the Supplier and the Buyer, the Buyer is allowed to check and change the data that the Supplier has entered into the order, also with regard to the Buyer's ability to detect and correct errors made when entering data. The Buyer is also allowed to check the print data.

2.5 Once the Purchase Agreement has been concluded, it is no longer possible to modify the print data.

2.6 The Supplier is not responsible for the content of the supplied materials nor for the consequences caused by further use of orders produced in accordance with the materials received from the customer. The Supplier is also not responsible for content errors that are approved by the Buyer in the accepted visual (print data), which is attached to the order. The prices of goods are valid at the time of placing the order.

2.7. The Buyer will receive the performance for the price valid at the time of ordering. This price will be stated in the order.

2.8. The Supplier confirms acceptance of the order by email to the email address provided by the Buyer in the order, or in writing. The current version of the General Terms and Conditions is attached to this confirmation. The resulting agreement (including the agreed price) can only be changed or canceled by agreement of the parties or for legal reasons. The Supplier is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated transport costs), to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone). The moment of conclusion of the Purchase Agreement is therefore considered to be the email message in which the Supplier confirms the order to the Buyer. All goods that are presented on the portal www.taeda.cz are not considered a proposal to conclude a Purchase Agreement. The provision of § 1732 does not apply in this case. The proposal to conclude a Purchase Agreement is made by the Buyer in their electronic communication.

2.9. The Buyer agrees to the use of remote communication means when concluding the Purchase Agreement. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the Purchase Agreement (internet connection costs, telephone call costs, etc.) are borne by the Buyer themselves.

2.10. With the Purchase Agreement, the Supplier undertakes to hand over the item to the Buyer, provide digital content/license that is the subject of the purchase, and allow them to acquire ownership/license to it, and the Buyer undertakes to take over the item/digital content and pay the purchase price to the Supplier.

2.11. The Supplier reserves the ownership of the item, and therefore the Buyer becomes the owner only upon full payment of the purchase price.

2.12. The Supplier shall hand over the item to the Buyer, as well as the documents relating to the item, and allow the Buyer to acquire ownership of the item/license in accordance with the agreement.

2.13. The Supplier fulfills the obligation to hand over the item to the Buyer if they allow them to handle the item at the place of performance and notify them in time.

2.14. If the Supplier is to send the item, they shall hand over the item to the Buyer (entrepreneur) by handing it over to the first carrier for transport to the Buyer and allow the Buyer to exercise the rights from the transport contract against the carrier; the Supplier shall hand over the item to the Buyer – consumer only when the carrier hands over the item to them.

2.15. The Supplier shall hand over the subject of the purchase to the Buyer in the agreed quantity, quality, and design.

2.16. If it is not agreed how the item is to be packaged, the Supplier shall package the item according to custom; if there are none, then in a manner necessary to preserve and protect the item. The Supplier shall provide the item for transport in the same manner.

2.17. The item is defective if it does not have the agreed properties. The fulfillment of a different item and defects in the documents necessary for the use of the item are also considered defects.

2.18. The Buyer's right from defective performance is based on a defect that the item has when the risk of damage passes to the Buyer, even if it manifests itself later. The Buyer's right is also based on a defect that arises later, which the Supplier caused by breaching their obligation.

2.19. The Buyer shall inspect the item as soon as possible after the risk of damage to the item has passed (max. within 24 hours) and shall satisfy themselves as to its properties and quantity.

2.20. The risk of damage passes to the Buyer upon acceptance of the item. The same consequence applies if the Buyer does not accept the item, even though the Supplier has allowed them to handle it.

2.21. Damage to the item, incurred after the risk of damage to the item has passed to the Buyer, does not affect their obligation to pay the purchase price, unless the Supplier caused the damage by breaching their obligation.

2.22. If a party is in default with the acceptance of the item, the other party has the right, after prior notice, to sell the item in a suitable manner at the expense of the defaulting party after giving the defaulting party an additional reasonable period for acceptance. This also applies if the party is in default with payment, which is a condition for the transfer of the item.

3. Information before concluding the agreement

Taeda services s.r.o. explicitly informs that:

• The costs of means of distance communication do not differ from the basic rate (in the case of internet and telephone connections according to the terms of your operator, Taeda services s.r.o. does not charge any additional fees; this does not apply to contractual transport).
• Payment of the purchase price is required before the Buyer takes over the performance from the Supplier; any obligation to pay a deposit or similar payment applies to the Buyer's requests for the provision of specific services, if required and provided.
• The prices of goods and services are listed on the websites operated by Taeda services s.r.o. without VAT and transport. Prices include all fees established by law, however, the cost of delivery of goods or services varies depending on the selected transport provider and method of payment; in the case of personal collection at the company headquarters, the cost is CZK 0.

If the Buyer is a consumer, such consumer has the right to withdraw from the contract (unless stated otherwise below) within fourteen days, which runs from the date of conclusion of the contract, and if it concerns:

• a purchase agreement, from the date of receipt of the goods
• a contract whose subject matter is several types of goods or the delivery of several parts, from the date of receipt of the last delivery of goods
• a contract whose subject matter is the regular repeated delivery of goods, from the date of receipt of the first delivery of goods,

whereas this withdrawal must be sent to the address of the registered office of Taeda services s.r.o., or may use electronic communication.

The consumer cannot withdraw from the contract:

• for the provision of services that the Supplier has fulfilled with the consumer's prior express consent before the expiry of the withdrawal period
• for the supply of goods or services whose price depends on fluctuations in the financial market independently of the will of the Supplier and which may occur during the withdrawal period
• for the supply of goods that have been modified according to the wishes of the consumer or for their person
• for the supply of goods that are perishable, as well as goods that have been irrevocably mixed with other goods after delivery
• for repairs or maintenance carried out at a place specified by the consumer at their request, but this does not apply in the case of subsequent performance of repairs other than those requested or delivery of spare parts other than those requested
• for the supply of goods in sealed packaging which the consumer has removed from the packaging and cannot be returned for hygienic reasons
• for the supply of audio or video recordings or computer programs if they have broken their original packaging
• for the supply of newspapers, periodicals or magazines for transport or leisure if the entrepreneur provides these performances at a specified time
• for the supply of digital content if it has not been supplied on a tangible medium and has been supplied with the consumer's prior express consent before the expiry of the withdrawal period; the Supplier emphasizes that in the case of the supply of digital content supplied online, it is not possible to withdraw from such a contract

• in the event of withdrawal from the contract, the consumer will bear the costs associated with returning the goods, and if it is a contract concluded through a means of distance communication, the costs of returning the goods if the goods cannot be returned by the usual postal route due to their nature
• the consumer has an obligation to pay a proportionate part of the price in the event of withdrawal from a contract whose subject matter is the provision of services and their performance has already begun
• the contract, or the relevant tax document, will be stored in the electronic archive of Online nákupy, and users have access to this data in their profile after logging in.

4. Payment Terms and Price of Goods

4.1 The Supplier accepts the following payment methods:

• Cash payment
• Advance cashless payment by bank transfer
• Cashless payment on invoice with a due date
• Payment by transfer via PayPal
• Card payment
• Cash on delivery upon delivery of goods
• Installments (only if the buyer meets the conditions of the company providing installment sales)

The goods remain the property of Taeda services s.r.o. until full payment and takeover, but the risk of damage to the goods passes to the Buyer upon takeover.

4.2. The payment condition is cash payment upon handover of the subject of performance or the possibility of using other payment methods listed above. The Supplier is entitled to require a deposit of up to 100% of the order value before delivery. If a deposit is required, a document "Proforma Invoice - Tax Document" is issued. After delivery of the goods, the value of the deposit is deducted on the tax document.

4.3. Installation of goods or assembly is not part of the Purchase Agreement.

4.4. Based on the Purchase Agreement, the Supplier will issue a tax document - an invoice - to the Buyer. The Supplier is a payer of value-added tax. The Supplier sends the tax document - invoice - to the Buyer in electronic form to the Buyer's email address.

4.5. In the case of cashless payment, the Buyer is obliged to pay the purchase price together with the variable symbol of the payment within the usual term of 14 days from the date of issue of the invoice (unless stated otherwise) to the account stated on the invoice (in the case of payment in CZK 2000112685/2010 - Fio banka, a.s., in the case of payment in EUR CZ2120100000002800633569 - Fio banka, a.s.). In the case of cashless payment, the Buyer's obligation to pay the price is fulfilled when the relevant amount is credited to the Supplier's account.

4.6. If the Buyer is in default with the payment of the invoice not paid by the due date stated on it, the Seller has the right to a default interest of 0.05% of the outstanding amount for each day of delay from the due date of these invoices. If, according to a generally binding legal regulation, it is not possible to agree on the amount of the default interest as stated in the previous sentence, the amount of the interest is determined by a generally binding legal regulation.

4.7. All prices are contractual. The valid price is always stated after the Buyer's inquiry in electronic form. Any discounts on the price of goods provided by the Supplier to the Buyer cannot be combined.

4.8. Prices are final, but exclusive of VAT, or all other taxes and fees that the consumer must pay to obtain the goods; this does not apply to any fees for postage, cash on delivery, and the cost of communication by means of distance communication.

4.9. Promotional prices are valid until stocks are exhausted or for a specified period.

5. Shipping and Delivery Conditions

5.1. Options for delivery of goods:

• Personal collection - the Buyer can pick up the goods in person by agreement at the registered office of Taeda services s.r.o.
• Shipping via GLS
• Shipping via TOPTRANS
• Shipping via Zásilkovna
• Shipping via Czech Post
• Own delivery

5.2. The shipping price is governed by the price list valid on the day of the order. The shipping price is stated to the Buyer in the order.

5.3. The Buyer is obliged to immediately check the condition of the shipment together with the carrier upon delivery (number of packages, integrity of the tape with the logo, damage to the box) according to the attached transport document. The Buyer is entitled to refuse acceptance of a shipment that is not in accordance with the Purchase Agreement in that the shipment is, for example, incomplete or damaged. If the Buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover protocol.

5.4. An incomplete or damaged shipment must be reported immediately by email to info@taeda.cz, a damage report must be drawn up with the carrier, and this must be sent to the Supplier by fax, email, or post without undue delay. Subsequent complaints about incompleteness or external damage to the shipment do not deprive the Buyer of the right to claim the item, but give the Supplier the opportunity to prove that there is no conflict with the Purchase Agreement.

6. Withdrawal from the Purchase Agreement

6.1. The right to withdraw from the Purchase Agreement is the consumer's right according to § 1829 et seq. of the Civil Code. In the case of a purchase within the scope of business activity (entering the Company ID on the purchase document), the right to withdraw from the Purchase Agreement does not arise. In this case, the sale is governed by the Civil Code (Act No. 89/2012 Coll.), however, the provisions on consumer contracts (distance contracts) are excluded.

6.2. We explicitly point out that the Buyer acknowledges that according to § 1837 et seq. of the Civil Code, it is not possible, among other things, to withdraw from a Purchase Agreement for the supply of goods modified according to the Buyer's wishes, as well as goods that are perishable, subject to wear and tear or obsolescence, from a Purchase Agreement for the supply of audio and video recordings and computer programs if the consumer has broken their original packaging, and from a Purchase Agreement for the supply of newspapers, periodicals and magazines.

6.3. If it is not a case mentioned in Article 6.2. or another case where it is not possible to withdraw from the Purchase Agreement, the consumer has the right to withdraw from the Purchase Agreement in accordance with the provisions of § 1829 et seq. of the Civil Code, within fourteen (14) days. The withdrawal period runs from the date of conclusion of the contract, and if it concerns

• a purchase agreement, from the date of receipt of the goods
• a contract whose subject matter is several types of goods or the delivery of several parts, from the date of receipt of the last delivery of goods
• a contract whose subject matter is the regular repeated delivery of goods, from the date of receipt of the first delivery of goods.

6.4. The Supplier allows the consumer to withdraw by filling out and submitting a sample form located on the portal www.taeda.cz to email: info@taeda.cz. and Taeda services s.r.o. will confirm its receipt to the consumer without undue delay in text form. Withdrawal can also be made by correspondence to the address Taeda services s.r.o., U statku 301/1, 736 01 Havířov.

6.5. If the consumer withdraws from the contract, they shall send or hand over to the Supplier without undue delay, no later than fourteen days from the withdrawal from the contract, the goods they received from Online nákupy, at their own expense.

Address for delivery of goods:
TAEDA - reklamní předměty a tiskoviny (promotional items and printed materials)
U statku 301/1
736 01 Havířov
Tel.: 730 900 100

The consumer should return the goods complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the consumer received the goods.

If the consumer decides to withdraw within the specified period, we recommend, in order to speed up the processing of the withdrawal, to deliver the goods to the address: TAEDA_ reklama, U statku 301/1, 736 01 Havířov, tel.:+420 730 900 100 together with an accompanying letter with the possible reason for withdrawal from the Purchase Agreement (not a condition), with the purchase document number and the specified bank account number or with the indication of whether the amount will be collected in cash or by postal order. The consumer is liable to the Supplier only for the reduction in the value of the goods resulting from handling the goods in a way that is not necessary to handle them with regard to their nature and properties.

6.6. If the consumer withdraws from the contract, the Supplier shall return to the consumer without undue delay, no later than fourteen days from the withdrawal from the contract, all monetary funds, including delivery costs, which the Supplier received from the consumer under the contract, in the same way.

6.7. If the consumer withdraws from the contract, the Supplier is not obliged to return the received funds to the consumer before the consumer hands over the goods or proves that the consumer has sent the goods to the Supplier.

6.8. The consumer acknowledges the fact that if gifts are provided with the goods, the gift agreement between the Supplier and the Buyer is concluded with the condition that if the consumer exercises the right to withdraw from the Purchase Agreement, the gift agreement becomes ineffective and the consumer is obliged to return, together with the returned goods, also the related gifts provided, including everything they have been enriched by. If these are not returned, these values ​​will be understood as unjust enrichment of the consumer. If the release of the subject of unjust enrichment is not well possible, the Supplier has the right to monetary compensation in the amount of the usual price.

6.9. The Buyer cannot withdraw from the contract or demand the delivery of a new item if the Buyer cannot return the item in the condition in which the Buyer received it. This does not apply if:

• the condition changed as a result of an inspection to determine a defect in the item,
• the Buyer used the item before discovering the defect,
• the Buyer did not cause the impossibility of returning the item in an unchanged condition by action or omission, or
• the Buyer sold the item before discovering the defect, consumed it, or modified the item during normal use; if this happened only in part, the Buyer shall return to the Supplier what can still be returned and shall give the Supplier compensation up to the amount in which the Buyer benefited from the use of the item.

7. Liability for Defects and Warranty

7.1. The warranty conditions are governed by the applicable laws of the Czech Republic. The purchase document usually serves as a warranty certificate. Before the first use, we strongly recommend that the Buyer study the warranty conditions, including the Czech operating instructions, and then strictly follow this information. Otherwise, the Buyer risks damaging the item by improper use and will not be able to claim the resulting defect under their right arising from liability for defects.

7.2. The Buyer is entitled to exercise the right from a defect within 24 months of receipt of the goods. The Buyer shall inspect the item as soon as possible after its receipt in accordance with § 2104 (no later than 24 hours after its receipt) and shall satisfy themselves as to its properties and quantity.

7.3. When selling consumer goods, the Buyer is entitled to exercise the right of liability for defects within 24 months of receipt of the goods, but this period may be longer if stated in the warranty certificate. In the case of an extended (contractual) warranty, the Seller shall specify the conditions and scope of the extended warranty in the warranty certificate (confirmation). If the warranty certificate (confirmation) does not exist, the tax document - invoice - serves as the warranty certificate (confirmation).

7.4. The warranty does not cover normal wear and tear of the goods (or their parts) caused by use. In such a case, a shorter product life cannot be considered a defect and cannot be claimed as such. At the consumer's request, the Supplier is obliged to provide the warranty in writing (warranty certificate/confirmation). This may be replaced by proof of purchase of the item, if it contains the Seller's company name, Company ID, and registered office. If a longer period than that specified in point 7.2 is provided, the Seller shall specify the conditions and scope of the warranty extension in the form of a declaration in the warranty certificate (confirmation).

7.5. For customers who use the goods for business or trade purposes with the given product, the warranty period is determined by the specific importer of the goods into the Czech Republic. The warranty period specified in point 7.2 is intended only for consumers, not for entrepreneurs who buy goods as part of their business activities (purchase with Company ID). The entrepreneur will be notified of the period for exercising rights from a defect within the contract negotiation.

7.6. The rights and obligations of the contracting parties regarding the Supplier's liability for defects, including the Supplier's warranty liability, are governed by the relevant generally binding regulations (in particular the provisions of § 2161 et seq. of the Civil Code).

7.7. The Supplier is liable to the Buyer for the fact that the sold item has no defects upon receipt. This means that the sold item has the quality and utility properties required by the contract, described by the Supplier, manufacturer or their representative, or expected based on their advertising, or the quality and utility properties customary for an item of this kind, that it meets the requirements of legal regulations, is in the corresponding quantity, measure or weight, and corresponds to the purpose that the Seller states for the use of the item or for which the item is usually used.

7.8. The Supplier is not liable for defects and discrepancies caused by the Buyer's own graphic preparation of documents.

7.9. If the item has defects or does not have the properties according to point 7.7 and the relevant law (§2161 of the Civil Code), the Buyer has the right to free, proper and timely removal of the defect, the right to delivery of a new item without defects or a new component, and if this is not possible, the right to a reasonable discount on the purchase price or to withdraw from the Purchase Agreement. If there are removable defects occurring in large numbers or repeatedly and preventing the proper use of the goods, the Buyer has the right to delivery of new goods or components, to remove the defect, or to withdraw from the Purchase Agreement. If the item has a defect for which the Supplier is liable, and if it is an item sold at a lower price or a used item, the Buyer has the right to a reasonable discount instead of the right to exchange the item.

7.10. The Buyer is not entitled to the right from defective performance if the Buyer knew before taking over the item that the item had a defect or caused the defect themselves. A defect that appears within six (6) months of the date of receipt of the item is considered a defect that was already present at the time of receipt of the item.

7.11. The Buyer exercises the rights arising from the Supplier's liability for defects, including the Supplier's warranty liability, at the Supplier at the address of the company Taeda services s.r.o., U statku 301/1, 736 01 Havířov. The moment of claiming the complaint is considered the moment when the Seller received the claimed goods from the Buyer.

7.12. The Supplier shall decide on the complaint immediately, in complex cases within 3 working days. This period does not include the time appropriate to the type of product or service necessary for a professional assessment of the defect. The complaint, including the defect, will be settled without undue delay, no later than thirty (30) calendar days from the date of the complaint, unless the Supplier agrees otherwise with the Buyer consumer. After this period, the consumer has the same rights as if it were a defect that cannot be removed. The rights of liability for defects are exercised at the Supplier from whom the item was purchased. However, if the warranty certificate states another entrepreneur designated for repair, who is at the Supplier's place of business or closer to the Buyer, the Buyer may exercise the right to repair at the entrepreneur designated to perform the warranty repair. If it is not possible to arrange a repair in this way, the Supplier will arrange the repair. A list of service centers can be found in the warranty certificate or on a separate attachment to the warranty certificate, or it will be provided by the customer service staff. In the case of a justified complaint, the customer has the right to reimbursement of postage in the necessary amount (reimbursement of necessary costs incurred in connection with the complaint). In the case of a clearly unjustified complaint, the consumer is not entitled to reimbursement of their costs associated with the settlement of the complaint, and at the same time, the Supplier is not entitled to reimbursement of costs incurred on their part (unless the consumer has, for example, repeatedly made a clearly unfounded complaint, from which it can already be inferred that it was an abuse of rights on their part).

7.13. The Supplier shall issue the consumer with a written confirmation of when the consumer made the complaint, what its content is, and what method of settlement the consumer requests. Furthermore, the Supplier shall issue the consumer by email a confirmation of the date and method of settlement of the complaint, including confirmation of the repair and its duration. In the event of a rejected complaint, the Supplier shall issue the consumer with a written justification of this rejection. This obligation also applies to other persons designated to perform the repair.

7.14. If the defective performance is a material breach of the contract, the Buyer has the right:

• to remove the defect by delivering a new item without defects or by delivering a missing item, unless this is unreasonable given the nature of the defect, but if the defect concerns only a component of the item, the Buyer may only request the replacement of the component; if this is not possible, the Buyer may withdraw from the contract. However, if this is disproportionate given the nature of the defect, especially if the defect can be removed without undue delay, the Buyer has the right to free removal of the defect
• to remove the defect by repairing the item
• to a reasonable discount on the purchase price, or to withdraw from the contract

7.15. The Buyer is not allowed to claim the removal of the defect and at the same time request a discount on the goods.

7.16. The Buyer shall inform the Supplier of which right the Buyer has chosen when notifying the defect, or without undue delay after notifying the defect. The Buyer cannot change the choice made without the Supplier's consent; this does not apply if the Buyer has requested a repair of a defect that proves to be irreparable. If the Supplier does not remove the defects within a reasonable time or informs the Buyer that the Supplier will not remove the defects, the Buyer may request a reasonable discount on the purchase price instead of removing the defect, or may withdraw from the contract. If the Buyer does not choose their right in time, the Buyer has rights as in the case of a non-material breach of contract.

7.17. The Buyer-consumer also has the right to a reasonable discount if the Supplier cannot deliver a new item without defects, replace its component or repair the item, as well as if the Supplier does not remedy the situation within a reasonable time or if remedying the situation would cause the consumer considerable difficulties.

7.18. If the defective performance is a non-material breach of the contract, the Buyer has the right to remove the defect or to a reasonable discount on the purchase price.

7.19. The delivery date of the goods, which is stated in the contract, is probable and is in no way binding.

7.20. As long as the Buyer does not exercise the right to a discount on the purchase price or withdraws from the contract, the Supplier may supply what is missing or remove the legal defect. The Supplier may remove other defects at their option by repairing the item or delivering a new item.

7.21. If the Supplier does not remove the defect of the item in time or refuses to remove the defect of the item, the Buyer may request a discount on the purchase price, or may withdraw from the contract. The Buyer cannot change the choice made without the Supplier's consent.

7.22. The Buyer also has the right to delivery of a new item or replacement of a component in the case of a removable defect, if the Buyer cannot properly use the item due to the repeated occurrence of the defect after the repair or due to a large number of defects. In such a case, the Buyer also has the right to withdraw from the contract.

7.23. When delivering a new item, the Buyer shall return the originally delivered item to the Supplier at their expense.

7.24. If the Buyer has not notified the defect without undue delay after the Buyer could have detected it with timely inspection and due care, the court will not grant the Buyer the right from defective performance. In the case of a hidden defect, the same applies if the defect was not notified without undue delay after the Buyer could have detected it with due care, but no later than two years after the delivery of the item.

7.25. By guaranteeing the quality, the Supplier undertakes that the item will be fit for use for the usual purpose for a certain period of time or that it will retain the usual properties. The indication of the warranty period or the shelf life of the item on the packaging or in advertising also has these effects. The warranty may also be provided for an individual component of the item.

7.26. The warranty period runs from the delivery of the item to the Buyer; if the item was sent according to the contract, it runs from the arrival of the item at the place of destination. If someone other than the Supplier is to put the purchased item into operation, the warranty period runs only from the date of putting the item into operation, provided that the Buyer ordered the putting into operation no later than three weeks from the receipt of the item and properly and in time provided the necessary cooperation for the performance of the service.

7.27. The Buyer has no right from the warranty if an external event caused the defect after the risk of damage to the item passed to the Buyer.

8. Security and Information Protection

8.1. The Seller declares that all personal data are confidential, will be used only to fulfill the contract with the Buyer and for the Seller's marketing activities, and will not be otherwise disclosed, provided to a third party, etc., with the exception of situations related to the distribution or payment of the ordered goods (disclosure of name and delivery address). The Seller shall proceed in such a way that the data subject does not suffer any harm to their rights, in particular to the right to preserve human dignity, and shall also take care to protect against unauthorized interference in the private and personal life of the data subject. Personal data that are voluntarily provided by the Buyer to the Seller for the purpose of fulfilling the order and the Seller's marketing activities are collected, processed, and stored in accordance with the applicable laws of the Czech Republic, in particular Act No. 101/2000 Coll., on the Protection of Personal Data, as amended. The Buyer gives the Seller their consent to the collection and processing of this personal data for the purposes of fulfilling the subject of the concluded Purchase Agreement and for use for the Seller's marketing purposes (in particular for sending commercial communications, telemarketing, SMS), until the Buyer's written expression of disagreement with this processing sent to the address Taeda services s.r.o., U statku 301/1, 736 01 Havířov. In this case, electronic form to the email info@taeda.cz is also considered a written expression.

9. Final Provisions

9.1 The Seller provides for the handling of consumer complaints via the email address info@taeda.cz. The Seller shall send information on the handling of the Buyer's complaint to the Buyer's email address.

9.2. Relationships and any disputes arising under the contract shall be governed exclusively by the laws of the Czech Republic and shall be resolved by the competent courts of the Czech Republic.

9.3. The Seller is authorized to sell goods based on a trade license. Trade supervision is exercised by the competent trade licensing office within its competence. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection Authority exercises, within a defined scope, inter alia, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

9.4. These Terms and Conditions allow the consumer to archive and reproduce them. At the moment of concluding the Purchase Agreement, the Buyer accepts all provisions of the Terms and Conditions in the wording valid on the day of sending the order, including the price of the ordered goods stated in the confirmed order, unless demonstrably agreed otherwise in a specific case.

These General Terms and Conditions, including their parts, are valid and effective from June 14, 2022.

In Havířov on June 14, 2022